SHIPPING POLICY

We ship to Australia Wide
Domestic Orders
Delivery can take up to 3 -10 days depending on your location.
We offer two shipping methods:
Domestic Standard - $10
Domestic Express - $16

We will re-deliver, replace or refund the item (at your option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.
 

RETURN POLICY

Change of Mind Returns:
We want you to have a great experience with The Pine Candles. We accept returns within 30 days of dispatch, provided products are unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email thepinecandles@gmail.com with your name, order number and details of the item/s you'd like to return.


Faulty Items:
We want you to be happy with your purchase. If there is any issue with your order please email thepinecandles@gmail.com with information and/or images detailing the issue and we will be in touch. We offer

full refunds or replacements for faulty items. Photo’s must be supplied. Please note that due to the limited supply of our products the item that you have purchased may have sold out and a full refund will be supplied.


Delivery
Please note we are not responsible for any damage or melting once our candles have been delivered successfully. We take care when delivering, so it's your responsibility after. Do not leave the candles out in the sun directly, or outside for long periods of time.

PAYMENT METHOD

We accept the following payment methods:
Debit / Credit Card: Visa or MasterCard
Paypal
Direct Deposit

UPCYCLE + RECYCLE

Upcycle:

Cocktail Conversion (Carefully check glass candle jar has no cracks chips or deep scratches) Remove wax by placing glass upside down on an oven tray. Place in a cool oven and bring the oven up to 60 degrees. Remove the tray carefully from the oven when the soy wax has melted out of cocktail glass. Leave the glass to cool, lightly scrape wax away from the neck of the jar. Wash with warm dometic kitchen grade detergent & water. 

 

Recycle:

bring back your old Pine jars nice and clean for us to reuse or recycle and you’ll get a 10% discount on your next purchase